What to include
- The version shown in the title bar and whether it is Free or Pro (Help, then License).
- What you were trying to do and what happened. A screenshot helps.
- For a log problem: the log name and the message. The app's feedback option can collect this for you.
Please don't send passwords or license keys by email except your own key when you ask us to look at it.
Quick answers
I haven't received my license key.
It is sent to the email address used at checkout, usually within a few minutes. Check your junk folder, then write to us with your order email and we'll resend it.
How do I activate the key?
In Endpoint Log Monitor choose Help, then License. Paste the whole key and select Activate. The Pro items lose their PRO tag when it is accepted.
The key says it has expired.
Paid features keep working for 30 days after the expiry date. After that ELM runs as the free version. Renew at the pricing page and activate the new key. Nothing is lost.
Can I move my license to another computer?
Yes. A key is for your organization and number of technicians, not for one computer. Paste it on the new computer.
I can't read another computer.
ELM reads remote logs through the hidden admin share (\\NAME\C$), so you need administrator rights on that computer, file sharing (port 445) allowed through its firewall, and the name or IP address must resolve. In Pro, Connect as lets you use a different account.
Windows says the program isn't recognized.
Select More info, then Run anyway. If your organization blocks unknown programs, ask your security team to allow the EXE or write to us.
How do I get the latest fixes?
Download KnowledgeBase.json from the download page, place it next to the EXE and choose Tools, then Reload knowledge base. It's free.
Does ELM send my data anywhere?
No. It has no telemetry and never contacts us. See the privacy policy.