Free to start. Pro when your team needs more.
The free version has no expiry and never stops working. Pro adds tools for deeper insight and faster, clearer troubleshooting and analysis, licensed per technician.
- ConfigMgr, Intune and MDM scanning
- Troubleshooting steps and error lookup
- Remote computers by name or IP
- Client actions and exports
- Free knowledge base updates
- Everything in Free
- Multi-device view
- Evidence reports and ticket summaries
- Advanced search with date and time
- Custom paths, PSADT, Entra, Update and Azure logs
- Connect as (alternate credentials)
- Everything in Pro
- One price for the whole team: $450 per technician at 20, less as you grow
- Everything in Pro
- Pricing set by the number of technicians
- Invoice and purchase order available
A technician is a person who uses the paid features. You can scan any number of computers. Prices are in US dollars; sales tax is added where it applies. Online orders are processed by Stripe, which acts as the seller of record, so your receipt may show Stripe's Link service as the seller.
Discounts are offered. Just send Oscar an email.
What would it cost?
Discounts
Beta participants and early customers get a discount on the first year. If you have a code, enter it at checkout. If you took part in the beta and don't have one, or you would like to talk about a larger purchase, email support@intellireportsoftware.com.
Renewals
Pro, Team and Enterprise licenses last one year and do not renew automatically. We email you a reminder before yours expires, with a link to renew. If a license key expires, the paid features keep working for 30 more days so a late renewal never stops your team in the middle of a ticket. After that ELM goes back to the free version and nothing is lost.
Refunds
If your license isn't right for you, ask for a refund within 30 days of purchase. Read the refund policy.
What's in each version
| Feature | Free | Pro |
|---|---|---|
| Scanning and fixes | ||
| ConfigMgr client, Intune (IME) and MDM event log scanning | Yes | Yes |
| Action items with troubleshooting steps, error code lookup and the built-in knowledge base | Yes | Yes |
| Read another computer by name or IP address (admin rights required) | Yes | Yes |
| Client actions: trigger scans, repair, restart services, sync Intune | Yes | Yes |
| Hide harmless messages, add your own rules, open logs in CMTrace | Yes | Yes |
| HTML and CSV exports | Yes | Yes |
| Free knowledge base updates (KnowledgeBase.json) | Yes | Yes |
| Teams and larger environments | ||
| Multi-device view: one row per computer with a health color and top issue | – | Yes |
| Connect as: use another account (such as a domain admin) for remote computers | – | Yes |
| Custom log paths: scan your own folders, locally and on remote computers | – | Yes |
| PSADT logs | – | Yes |
| More log sources | ||
| Entra and enrollment event logs (sign-in, device registration, Autopilot) | – | Yes |
| Windows Update and app deployment event logs | – | Yes |
| Azure VM agent and Azure Arc agent logs | – | Yes |
| Finding and proving | ||
| Date and time range, plus advanced text search (several words, exact phrases, exclusions, regex, pick which logs) | – | Yes |
| Evidence report (HTML) with who scanned, when and what was found | – | Yes |
| Before/after snapshots that show what is resolved, still happening or new | – | Yes |
| Ticket summary text for your ticketing system | – | Yes |
| Hidden messages manager | – | Yes |
Before you buy
How do I get my license key?
After you pay, we email a license key to the address you used at checkout. In Endpoint Log Monitor choose Help, then License, paste the key and select Activate. The key is checked on your computer and nothing is sent over the internet.
What does the key contain?
Your company name, the number of technicians and the expiry date. It works offline, so it also works on computers with no internet access.
Do I need an internet connection to use Pro?
No. ELM never contacts us. The key and the 30-day grace period are checked against the computer's date.
Can I try Pro features first?
You can see every Pro feature in the free version, marked PRO. If you'd like to try them on your own devices before buying, email us.
What happens to my settings and rules if I upgrade?
Nothing changes. Your settings, custom rules and hidden messages stay where they are, and an upgrade keeps your license.
Can I pay by invoice or purchase order?
Yes for Team and Enterprise. Email support@intellireportsoftware.com.