Refund policy

We want a paid license to earn its place on your team. This is how refunds work.

30 days

If your Endpoint Log Monitor license doesn't work out for you, write to support@intellireportsoftware.com within 30 days of your purchase and we'll refund it in full. Please include your order email. We'll process the refund to your original payment method, and your bank may take several business days to show it.

After 30 days

We don't refund the current license year after the first 30 days. Licenses don't renew automatically, so there is nothing to cancel and you will not be charged again unless you choose to renew. If something went wrong that we should put right, tell us. We look at each case fairly.

Renewals

We email a reminder before a license expires, with a link to renew. We never charge your card automatically. If you renewed by mistake, write to us within 14 days and we'll refund that renewal.

When a refund is issued

The license key for that purchase stops being valid, and the software goes back to the free version.

This policy may change; the version on this page on the day you buy applies to your purchase.